FAQ
HAVE A QUESTION?
We hope the drop downs below can help. If you need more help feel free to contact us via our contact page or email [email protected]
SHIPPING & RETURNS:
Do we deliver worldwide?
Yes! We ship throughout the UK and Internationally.
Delivery within the UK is complimentary and is standard via tracked Royal Mail; you should receive it within 2-3 working days
For Europe delivery costs £14.00 Standard via tracked Royal Mail. Typically takes up to 5 working days but can take longer due to customs delays.
Please note you are responsible for any custom and tax payments for deliveries outside of the UK. For more information on what duties and taxes may apply, we recommend you check your local customs website prior to purchase.
International & worldwide delivery costs £20.00 Standard via tracked Royal Mail. Typically can take up to 5-10 working days. Free worldwide delivery for travel/ discovery Mini’s
Which payment methods can I use to make my purchase?
We accept card payments via Stripe, Visa, and MasterCard.
What can I do if my payment is declined?
If your payment is declined, please check you have entered all of your details correctly, including your billing address. If you’re still having no luck placing your order, please contact your bank.
I’ve placed my order. When will my products be shipped?
If your order is placed prior to 1pm Monday-Friday, it will be dispatched the same day and will be with you within 2-3 working days in the UK. Please see above for estimated deliveries outside UK. If your order is placed after 3pm, your order will be dispatched the following working day. If there is ever a reason for delay, a member of our team will be in touch. Unfortunately, we currently cannot deliver on weekends or take responsibility for parcels that are signed/taken in by anyone other than the intended recipient.
I’ve realised that I’ve put in the wrong delivery address, can it be amended?
To amend any mistakes within your delivery address, please contact us within one hour of placing your order. Unfortunately, once your order has been shipped, we cannot redirect your parcel.
GENERAL
Are your products Organic and Natural?
All of our products are natural and contain a certain percentage of organic ingredients where possible. To prioritise the efficacy and potency of our formulations we choose to include ingredients that are not organic but always natural and of the highest quality.
Our products do not contain any harmful ingredients that will compromise the skins health or integrity.
How should I store my products?
All our products contain natural potent compounds. Store in a cool, dry and dark place, away from direct sunlight and heat to ensure they remain fresh.
How do I choose the product based on skin type?
Our products are highly beneficial for skin that is dry, dehydrated and mature. Suitable for all ethnicities.
Do you use fragrance in your products?
We do not use any synthetic fragrance; we do use pure essential oils for their fragrance but also for their therapeutic and topical benefits. We follow strict IFRA guidelines to ensure the safe use of all essential oils in our formulations.
Do you test your products on animals?
We are proud to say we do not test any of our products on animals. All our products are cruelty free.
Are your products vegan?
Yes! All of our skincare products are vegan. We do not use any animal ingredients in our products.
Why should I patch test before using my product?
Patch tests are used to determine how your skin reacts to a product. It is important to patch test before introducing a new product to your routine as skin is unique, something that is fine for one person could be highly irritating to another. A guide on how to patch test is below.
How should I patch test my product?
Leave on products:
Apply a small amount of product to a clean area of skin – we recommend the inside of your elbow. Keep the area dry and assess after 24 hours. If any irritation, burning, itching or redness occurs during the test, do not continue to use the product.
If you have very sensitive skin, we recommend patch testing new products, as outlined above, for several days before using it on the intended body part.
Although patch testing is a good indication of how your skin initially reacts to a product, it doesn’t guarantee that you will not get a reaction when applying the product to other areas of the body or after continuous use.
Patch testing cannot diagnose contact dermatitis or hypersensitivity. Speak to your GP if you are concerned about the above or if you are planning on introducing a new skincare item into your routine.
HAVE MORE QUESTIONS?
CONTACT US AND WE WILL BE HAPPY TO HELP!
Email: [email protected]
Write to us: Botanyx UK Ltd. International House, 142 Cromwell Road, London SW7 4EF. United Kingdom.
