WHO WE ARE: This data protection and privacy policy sets out the terms between you and us under which you may access our website www.botanyxskincare.com and how the information we collect from our website is used, allowing you to make informed choices about the personal data you provide via our website. Your continued use of this website signifies your acceptance and to be bound by the terms of this Privacy Policy.

Botanyxskincare.com is a site operated by Botanyx UK Ltd. We are registered in England and Wales under company number: 9882633. We have our registered office address at: 71-75 Shelton Street, Convent Garden London WC2H 9JQ.

For purposes of the applicable Data Protection Law GDPR, Botanyx UK Ltd is the “data controller”. Our data and privacy Policy is in line with the requirements set out in the General Data Protection Regulation GDPR and the Data Protection Act of 2018. Any questions regarding this notice should be sent by email to: hello@botanyxskincare.com.

We will review this policy on a regular basis to ensure it remains current within regulatory guidelines and therefore the information on this page could be amended. You are expected to check on this page from time to time to ensure that you are happy with the changes made.

PROHIBITED USES: You may use our site only for lawful purposes and for your own personal use .You may not use our site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

COPYRIGHT: You agree not to reproduce, duplicate and copy any part of our site, its content, organization, design ,graphics, compilation, photography and documents which are all protected under applicable copyright, trademarks, registered trademarks and other proprietary ( including but not limited to intellectual property) sites. We will determine in our discretion, whether there has been a breech and may take action as we deem appropriate.

LOG DATA:  Like many site operators, we collect information that your browser sends whenever you visit our site (Log data). This Log Data may include information such as your computers internet Protocol (IP) address, browser type, version, the pages of our site that you visit and other statistics. In addition we use third party services such as Google Analytics that collect, monitor and analyse this data.

LINKS TO OTHER WEBSITES: This website may include links to third party websites, plug-ins, and applications. Clicking on these links may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy policy.  You should exercise extreme caution when you look at other websites and to read the privacy policy of every website you visit.

WHAT WE COLLECT: We may collect the following information:

  • Name and bank payment details (Personal information)
  • Contact information including email address, phone number, and order details for fulfilling your order.
  • Demographic information such as postcode, preferences and interests, username and passwords. Purchases or orders made by you.
  • Via our social media page, user generated content.
  • Other information relevant to customer surveys and/or offers. Marketing from us and our third parties and your communication preferences.  

HOW WE COLLECT YOUR DATA: We will collect your data in a number of ways for example: When you contact us through the website, when you register with us and set up an account to receive our products /services, register to receive our newsletter, telephone, post, directly by email, direct purchase, social media message, surveys, or by you having provided details at an event, networking, when you enter a competition, or promotion, when you subscribe and elect to receive marketing communications from us or through any other means.

OUR USE OF DATA: Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website, specifically, data may be used by us for the following reasons.

To process your order and obtain payment

  • Internal record keeping
  • Comply with applicable legal requirements, relevant industry standards and our policies.
  • Run analytics or collect statistics, secure our websites and protect you and us against fraud.
  • We may use the information to improve our products and services, to create reports and analyse customer behaviour.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post. We may use the information to customise the website according to your interests and operate and communicate with you about our social network pages.
  • If you submit content to Botanyxskincare.com website, you agree that Botanyxskincare.com may use your content as permitted under this Privacy Policy, including the reproduction of content on the website and in Botanyx marketing and advertising materials.

We will always do this in accordance with this privacy policy.

WHO WE SHARE DATA WITH: We do not sell any of your personal data to any third parties. We may however need to share your data with the following groups of people for the following reasons.

Third party payment providers who process payments made over the website and to provide payments and refunds. Fulfilment companies so we can process your order and delivery companies in order to physically get your order to you. Service providers such as advertising partners, website hosts and marketing agencies. Data analysis companies who analyse your data and improve the onsite experience. When we are legally obligated to, we may share your personal information with governmental and law enforcement agencies and fraud prevention agencies.

Companies who support our site and services such as Shopify.

SECURITY: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your identity and payment information with our payment processors, who adhere to the standards set by PCI- DSS as managed by the PCI security standards council.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.

Get safe online is supported by HM Government and leading businesses.

E-NEWSLETTER: We use a third party provider, Mailerlite, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies.

HOW WE USE COOKIES: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Like many websites we use Cookies on our site. For specific information about Cookies that we use related to powering our store with Shopify please see https://www.shopify.com/legal/cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

CONTROLLING YOUR PERSONAL INFORMATION: You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at hello@botanyxskincare.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

SOCIAL MEDIA AND USER GENERATED CONTENT: Our website may allow users to submit their content. Please be aware that any content submitted to our social media platforms can be viewed by the public, and you should remain cautious about providing certain personal data. We are not responsible for any actions taken by other individuals if you post personal data on one of our social media platforms.

RIGHT OF REMOVAL: At any time, you have the right to request removal of your data from our records. If making a request for your data to be removed, you should do so by email stating which piece(s) of data you wish to be removed (you do not have to say why). You should accept that if this is the only data we hold and therefore the only method of contacting you in relation to your purchase or enquiry, removal of the data (if there is no substitute) may make your purchase or enquiry untenable and could result in a cancellation in accordance with the terms and conditions of Botanyx UK Ltd.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

We will hold on to information only as long as is necessary, for as long as you have an account with Botanyx UK Ltd and for as long as is needed to provide services to you.

We may still retain some of your information if needed for legal or regulatory requirements, to resolve disputes and prevent fraud or if we need to enforce our terms and conditions.

If you have any questions regarding our privacy policy or the way we process your personal data, please contact us and we will be happy to help. You can:

Email us: hello@botanyxskincare.com.

Write to us at:  Botanyx Uk Ltd , 71-75 Shelton Street, Convent Garden, London WC2H 9JQ.